CYCLING 2016-17 p106-107

exodus Cycling2016

THE EXODUS TRAVEL INSURANCE POLICY The Exodus Travel Insurance Policy automatically provides cover for all activities (including optional activities) undertaken as part of your Exodus trip including trekking at altitude, white water rafting at any grade, scuba diving and canyoning. Call 0845 863 9626 or visit www.exodus.co.uk IMPORTANT: Many normal policies may not include, or may restrict, cover for adventure travel. EASY TO ARRANGE ANNUAL OR SINGLE TRIP TRAVEL INSURANCE - PLEASE CALL US FOR A QUOTE ON 0845 863 9643 OR VISIT OUR WEBSITE www.exodus.co.uk/insurance FOR MORE DETAILS It is an essential condition of joining an Exodus holiday that you have a valid travel insurance policy, not only to cover the cost of medical treatment, but also to protect the value of your holiday in the event of cancellation. If you do not arrange your travel insurance directly with Exodus we will require confirmation that you have arranged alternative valid travel insurance in order to travel with us. WORLDWIDE ANNUAL MULTI-TRIP INSURANCE: PLEASE CALL US FOR A QUOTE EUROPEAN & WORLDWIDE SINGLE TRIP INSURANCE: PLEASE CALL US FOR A QUOTE • Competitive rates available for trips of varying durations; please call us for more information • Reduced child rates for children aged 18 years or under at time of booking if travelling with an adult insured under the scheme Premiums are doubled for persons aged 66 to 74 years • Any number of trips permitted within one year, including travel booked independently of Exodus • Special rate for couples; you are also covered if travelling independently of each other • Up to four children aged 18 years or less at time of booking can go FREE and are covered for independent travel e.g. school trips. Children must be named on the policy and reside permanently with a parent who is an insured person • Includes winter sports cover This annual policy is not available to persons aged 66 years and over at the time of arranging the insurance. Please note that there are a maximum number of days for any single journey. SUMMARY OF COVER: (Per person up to) • Medical Expenses £5,000,000 • Personal Liability £2,000,000 • Personal Accident £50,000 • Cancellation or Curtailment £5,000* • Cancellation due to Delayed Departure £1,500 • Personal Effects £2,000 • Legal Expenses £15,000 *Standard cover is up to a maximum holiday value of £5,000 per person. Where the cost of your holiday is over £5,000, additional cancellation cover is available up to a maximum value of £10,000. PLEASE NOTE: Full details of the cover provided are shown on your policy document which will be sent to you upon receipt of payment of premium. Please read it carefully to ensure you understand the cover provided as this insurance is being offered on a Non Advised basis from a single insurer. Should you require it, a copy can be downloaded from www.exodus.co.uk. Certain terms, conditions, exclusions and excesses apply, in particular cover is excluded for any pre-existing medical condition from which you or any person upon whom travel depends are suffering. If in doubt please contact our medical helpline in confidence on 01702 427 267.The policy document contains a 14 day Cooling Off Period, and includes details of how to claim and who to contact in the event of a medical emergency. Details correct at time of going to print. This insurance is arranged by Campbell Irvine Ltd who are authorised and regulated by the Financial Conduct Authority (FCA). Exodus is an Appointed Representative of Campbell Irvine Ltd. Their registration numbers can be checked with the FCA’s by visiting www.fca.org.uk or by contacting them on 0800 111 6768. Trip Notes The Trip Notes form our contract with our clients and they contain the most up-to-date information about our holidays, including details about the itinerary, and inclusions and exclusions. We recommend you download the latest version before your trip. Flights & Transfers Flight Inclusive prices include return flights from a London airport and UK departure tax. If travelling on the designated group flights, return airport transfers will also be included at the destination, but if travelling on non-group flights, airport transfers will be at an additional cost (unless shown in your documentation as a free transfer); please ask your sales consultant for details. If you book on a Land Only basis, services start and end at the local joining point detailed in the Trip Notes, brochure and website. Accommodation The Trip Notes describe the type of accommodation used, including details about camping, huts, teahouses, bathroom facilities and any nights spent in multi-share rooms. Our aim, wherever possible, is to use properties that are in keeping with the area that we visit and are locally-owned. All accommodation is carefully chosen, but please be aware that electricity, plumbing and hot water can sometimes be erratic, and other facilities will vary in standard. Our prices are based on twin-share accommodation which means that if you book on your own, we will arrange for you to share with a person of the same sex. You must satisfy yourself that you do not have any conditions or preferences which may preclude you from sharing a room. We will provide twin rooms for non-couples and whilst we cannot always guarantee double rooms for couples, please request this at the time of booking. Wherever possible we offer optional single supplements. In the case that it is not possible to secure single accommodation for the whole tour, details can be found in the Trip Notes. Please be aware that paying a single supplement does not guarantee you sole use of a twin or double room, and that single rooms are often smaller than a standard twin or double room. We do not arrange room shares for single travellers on self-guided trips, so single supplements are compulsory. Group size Most of our trips are group holidays and require a certain number of participants to operate; we indicate normal group sizes in the Trip Notes, brochure and website. In the unlikely event that a trip does not reach the normal minimum, we may be forced to cancel the tour; a decision will be made as early as possible and at the latest between eight and six weeks before departure, unless there are late cancellations from other passengers. We reserve the right to confirm trips on numbers lower than the minimum indicated and occasionally we may exceed the normal maximum. If at the time of booking your trip is not guaranteed, we strongly recommend that you do not make any non-refundable or non-changeable travel arrangements. Age requirements The minimum age for each itinerary is shown in the Trip Notes and brochure. For most adult tours the minimum age is 16 years, however those aged 16 and 17 years can only travel on the understanding that an accompanying adult takes full responsibility for them. There is no upper age limit, but as most holidays are quite active we may ask clients over the age of 80 a number of questions about their health and fitness. When you book Dietary requirements Please advise us of any dietary requirements so that we can pass this information on to the relevant airlines and our local operators. We will endeavour to cater to your requirements, but in some cases we may suggest you consider bringing some personal supplies to supplement what can be provided locally. Pre-existing conditions and fitness You must advise our customer services team of any pre-existing conditions, illnesses, disabilities or recent surgeries which may affect your or other people’s enjoyment of the holiday. Please read the Trip Notes carefully for details of the level of the activity and any necessary experience required on your holiday. It is your responsibility to ensure that the trip or activity is suitable for you and that you are fit enough to participate fully. If you are worried about any pre-existing medical condition or if you are unsure of your own physical ability, we recommend that you seek medical advice prior to booking. In certain cases we may require a doctor’s letter confirming your suitability to join a specific trip. Insurance It is an essential condition of joining an Exodus trip that you have an adequate and valid travel insurance policy for the full duration of your trip to cover the cost of medical treatment, cancellation and curtailment, and the activities included in our holidays (including the maximum altitude on treks). Before you go Passports British nationals require a full passport for all holidays in this brochure; generally this should be valid for six months after the date of your scheduled return home. If you are not a British national, other regulations may apply and you should check with the nearest embassy of the country you intend to visit. Visas Obtaining any visas that are required is your responsibility. Details of current visa requirements for the country you are visiting or for transit destinations, such as the USA, are given in the Trip Notes. Visa regulations can, and do, change, sometimes at short notice, but where we become aware of changes to regulations, we will notify you. We cannot be held responsible for mistakes by embassies or third parties, sudden changes to regulations or actions of border officials which are beyond our control. Health requirements The Trip Notes list vaccination requirements for the countries visited on each trip. We strongly recommend that you contact your doctor or a travel health clinic for up-to-date advice. If you are from an EU member state and are travelling within Europe, you should enquire about the European Health Insurance Card (EHIC); this gives a certain degree of free medical care in many European countries, but should not be considered a substitute for travel insurance. Travel advice We liaise closely with the UK Foreign & Commonwealth Office (FCO) whose travel advice we adhere to. For up-to-date FCO advice on all the countries we travel to, please visit www.gov.uk/foreign-travel-advice. Should there be any change in advice prior to or during travel, we may have to cancel or curtail a tour at short notice, or re-route an itinerary part way through. During your trip Leaders You must abide by the authority of the tour leader; if the leader deems you to be unfit or unsuitable for a particular activity, you may not be allowed to participate with the rest of the group. If by choice or necessity you leave the group, we may not be able to supply alternative services, leaders, activities or any refund. Adventure travel warning Whilst we ensure that all activities are operated to the local legal standard and that risk assessments are carried out annually, many of our holidays do carry an element of risk. On many of our tours, the areas are remote and events far less predictable than on a conventional holiday. Health, safety and operational standards, particularly of hotels and transport, are often not up to levels we have come to expect. We require that all the properties and transport we use comply fully with local regulations, but we do not guarantee the same standards as in your home country. If you choose to travel on this type of holiday, you must be prepared to accept that this is all part of the experience. Outdoor activities are weather dependent to an extent and some can become dangerous in certain conditions. If the leader feels there is any heightened level of risk involved in an activity, they may amend it as they see fit or cancel it, in which case we will do our best to offer an alternative activity. Adverse weather conditions, political situations and a host of other uncontrollable factors can mean a change in itinerary. It is unlikely that an itinerary would be substantially altered, but if changes are necessary, we will make the best possible alternative arrangements which maintain the integrity of the original itinerary. We will do everything we can to minimise the effect, but we cannot be held responsible for the impact of changes outside our control. Crime and other security risks exist in all countries and whilst travelling in a group is a safeguard, it is not a guarantee of safety. We will take all reasonable care of you, but we cannot do this adequately if you do not at all times take sensible precautions yourself. Altitude As detailed in the Trip Notes, some of our trips go to altitude (3000m and above) where there is a risk of being affected by Acute Mountain Sickness (AMS). Our itineraries are designed to enable everyone to acclimatise to these altitudes, but you should be aware that it is still possible for you to be affected. A number of medical conditions can reduce the body’s ability to acclimatise and may make you more susceptible to AMS. If you are worried about any pre-existing medical condition or if you are unsure of your own physical ability, we recommend that you seek medical advice prior to booking. Travelling as a family On all trips, local staff are there to help ensure the holiday runs as smoothly as possible and to sort out the best possible alternatives in the unlikely event that it does not. What they cannot do is act as child minders or babysitters. They will treat your children as “small adults”, but it is your responsibility to look after your young ones. During free time or if you decide to opt out of a part of the itinerary, you are responsible for your family and any arrangements that may need to be made. Under no circumstances should this responsibility fall on our staff or any fellow travellers outside your immediate family. Family accommodation The Trip Notes provide specific details about rooming arrangements for families of various sizes. In general, however, families of two will have one twin room, families of three will have a triple room where available (although triple rooms will often be a twin room with an additional mattress or bed), families of four will have two twin rooms and larger families will have a combination of twin and triple rooms. On camping trips, tents are usually for two clients only and where communal accommodation is used, all adults and children are put together and privacy will be limited. Whilst we do our very best to ensure that families are allocated rooms close together, we cannot guarantee this as most family holidays take place in peak season, so we have little control over the location of rooms. Local bike conditions 1) From 1st January 2016 onwards, a hire bike will be included in the price of all cycling holidays, excluding our Drop Bars trips. At the time of booking we will need to take your height in order to reserve equipment. 2) There may on occasions be insufficient bikes available in the correct size; we will endeavour to find suitable alternative equipment, but this cannot be guaranteed. We will tell you before you book whether suitably sized bikes are available. 3) The equipment remains the property of the supplier and you may not sell, hire out or part possession with the equipment. 4) You must not misuse the equipment and must return it in the same condition as when received (ordinary wear and tear excepted). The supplier is entitled to charge for any damage caused to the equipment during the period of hire. 5) You must ensure that the equipment is adequately secured when not in use. In the event of the equipment being lost or stolen, you may be liable for the replacement value of the equipment. 6) You must not use the equipment whilst under the influence of drink or drugs and should immediately notify the Supplier in the event of breakdown or loss. Bringing your own bike Any client bringing their own bike will receive a discount off the price of the holiday; you will need to advise us at the time of booking if you are taking your own bike. Any clients bringing their own bike should ensure they have adequate cover for loss, damage or theft under their travel, home contents or a specialist insurance policy as if Exodus is confident that we have taken all reasonable care to ensure the safety of your bike, in the rare event of loss, damage or theft you will need to claim under you own insurance policy. Your safety and cycle helmets Exodus believes that all cyclists should wear cycle helmets in the interests of safety. Wearing a helmet is now mandatory for anyone taking part in any guided Exodus cycling holiday. Anyone who does not follow the instructions of the group leader in this regard may be excluded from the current or future trips. Group members must bring their own helmets, as they are not available for hire, even if they are hiring a bike from Exodus. The safety of all is paramount to Exodus which is why we take this firm stand. For self-guided cycling holidays wearing a helmet is a highly recommended. Customers who choose to ignore our advice do so entirely at their own risk and on the understanding that it may affect the validity of their travel insurance. It should also be noted that in some countries we travel to wearing a helmet is already a legal requirement. Essential Information 106BOOKING CONDITIONS


exodus Cycling2016
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